Last updated: October 24, 2026
69player ships jewelry and small home objects from Liaocheng, China. This page explains processing, delivery estimates, shipping charges and what to do if a parcel is delayed or damaged.
Order processing
Orders are prepared and dispatched within 7 business days. Weekends and public holidays are not processing days. Orders for several pieces may be packed together.
Delivery estimates
Transit time starts after dispatch. These are estimated business-day ranges, not guaranteed delivery dates.
| Destination | Estimated transit time after dispatch |
|---|---|
| United States, Canada and United Kingdom | 7 to 15 business days |
| Australia and Europe | 8 to 18 business days |
| Other destinations | 10 to 20 business days |
Adding the 7-business-day processing window to the transit estimate gives a total estimated range of 14 to 22 business days for the United States, Canada and the United Kingdom; 15 to 25 business days for Australia and Europe; and 17 to 27 business days for Singapore and other destinations.
Customs inspection, public holidays and local delivery conditions can add time. If tracking does not update for several business days, contact us with the order number.
Shipping charges
Standard tracked shipping costs $10 for orders below $69. Standard shipping is free when the merchandise total is $69 or more. The cart and checkout show the charge and currency before you place the order.
Tracking and delivery
We email tracking details after dispatch. You can also use the Track Your Order page. Please enter a complete and accurate delivery address. If a carrier returns a parcel because the address was incomplete or incorrect, contact us so we can discuss the available options and any additional cost.
Customs and import charges
Orders may be subject to import taxes, customs duties or carrier charges imposed by the destination country. These charges are not included when the checkout does not collect them. The recipient is responsible for paying charges requested by the destination authority or carrier.
Damaged, lost or incorrect parcels
Inspect the parcel when it arrives. If an item is damaged, defective or incorrect, contact [email protected] with the order number and clear photos of the item and packaging. Do not send an item back before contacting us. See the Refund and Returns Policy for the available remedies.
Returns and contact
Returns have a separate address and authorization process. Read the Refund and Returns Policy before shipping anything back. For delivery questions, use the Contact page or email [email protected].