Last updated: October 24, 2026
We accept returns of eligible unused items within 30 days after delivery. Contact us before sending anything back so we can confirm eligibility and send return instructions.
Return window and condition
The return window is 30 calendar days from the delivery date. To qualify, the item must be unworn, unused and returned with its original packaging, tags and any authenticity card supplied with it. Items that have been worn, altered, damaged after delivery or returned without the required packaging may be declined.
Start a return
Email [email protected] with the order number, the item you want to return and the reason. Do not use the address on the shipping parcel. We will confirm whether the item is eligible and provide return instructions.
Returns Center address
Only send a return after we have authorized it. The Returns Center is:
69player Returns Center
Lounan Avenue, Liaocheng Water City
Gulou Subdistrict, Dongchangfu District
Liaocheng, Shandong, 252000
China
Phone: +86 13082789469
Email: [email protected]
Return shipping costs
- For a change-of-mind return, the customer pays the cost of shipping the item back to the Returns Center.
- If the item arrived damaged, defective or different from the item ordered, 69player covers reasonable return shipping and the original standard shipping charge.
- We do not charge a restocking fee.
Customers are responsible for import charges and carrier fees charged when the return crosses a border unless we specifically agree otherwise in writing.
Damaged, defective or incorrect items
Inspect the parcel when it arrives. If an item is damaged, defective or incorrect, email us promptly with the order number and clear photographs of the item, packaging and shipping label. We will arrange a replacement or refund after reviewing the report. Do not return the item before contacting us.
Refunds
After the returned item arrives, we inspect it and notify you whether the return is approved. Approved refunds are sent to the original payment method. We initiate the refund promptly; banks and payment providers may take up to 30 business days to post it.
For a change-of-mind return, the original shipping charge is not refundable. For a verified damaged, defective or incorrect item, we refund the item price, the original standard shipping charge and reasonable return shipping costs paid by the customer.
Exchanges
To choose a different item, return the eligible item for a refund and place a new order. For a replacement of the same item because of a sizing issue or defect, contact us within 30 days of delivery. We will send the replacement after the original item is received and inspected. For exchanges based only on natural variations in stone, wood or handmade finish, the customer pays shipping both ways.
Policy boundaries
Our jewelry and decorative objects are sold for personal use and cultural appreciation. They are not medical devices and are not a substitute for medical, financial, legal or safety advice. Traditional symbolism does not create a promise of health, wealth, luck or protection.