Contact 69player.
Questions about an order, a material or a piece? Send us a message with the product name or order number where relevant, and we will point you to the right answer.
Office address
Office and support address:
Room 2, Floors 1-2, Building 1, Rongsheng Jinxiu Guandi, Liaocheng Development Zone, Shandong 252000, China
Liaocheng Development Zone Zhongshuzi E-commerce Station (聊城开发区中庶子电子商务站)
69player is operated by this business.
Returns use a different address.
Follow the Refund and Returns Policy before sending anything back.
Phone
Before you write
Many order and product questions already have a direct answer. These pages are the quickest place to start.
Orders and delivery
Track an order, read the Shipping Policy, or check the shipping answers.
Returns
Read the Refund and Returns Policy before sending anything back. Purchase conditions are in the Terms of Use.
Product choice and care
Compare the stone guides, or check the care answers.
Send a message
Include the product name, material or order number. Please do not send payment details.
When to expect a reply
Our team answers messages during these hours:
Monday to Friday, 9:00 AM to 5:00 PM (Beijing Time / CST)
We aim to reply within one business day. Include the order number and the product name to help us answer faster.