FAQ

Answers for choosing, ordering and caring for a piece.

Start with the question closest to yours. When care or sizing depends on a specific product, the product page and its care note take priority.

Choosing a piece

How do I choose between 6 and 9?

Use the pair as a prompt about timing. Choose a quieter form when you want a reminder to pause; choose a warmer or bolder piece when you want to keep movement and action in view. This is a cultural framework, not a diagnosis or a prescription.

Read the 6 and 9 guide, or compare the calming and confidence collections.

Should I choose by stone, symbol or product type?

Start with the detail you already care about. Browse by stone if colour and material matter most, by symbol if a motif matters, or by product type if you know whether you want a bracelet, pendant or object. Always check size and weight before choosing.

Can I wear more than one symbol at once?

Yes. Multiple pieces can be worn together if they suit your regular clothing and do not catch on one another. Choose by comfort and materials first; meaning can remain part of how you wear them.

Materials and care

Are the stones natural?

The product page states the material when that information is available. Natural stone varies in colour, pattern and inclusions, so the piece you receive may differ from the sample photo. We do not present variation as a defect.

How should I clean a bracelet or pendant?

Start with the care note on the exact product. Wood, elastic cord, silver and plated metal need different treatment. Use a soft dry cloth for routine cleaning and avoid harsh chemicals or ultrasonic cleaners unless the product page explicitly permits them.

For a broader routine, read how to cleanse a crystal bracelet.

Do I need to cleanse or activate a piece?

Cleansing is optional and distinct from physical care. If you enjoy the practice, a quiet dry rest, sound or moonlight are gentle options. Avoid water for porous or soft stones, and follow the product’s material-specific care note.

Sizing and everyday wear

How do I choose the right size?

Measure the wrist or compare a bracelet you already wear. Check bead diameter and the closure listed on the product page. Elastic bracelets should sit comfortably without pressing into the skin; metal closures need enough room to fasten without tension.

Can I wear the pieces every day?

Many pieces are suitable for daily wear, but metal finish, wood, cord and elastic age differently. Remove jewelry for swimming, heavy exercise and rough work when the material recommends it. Daily care extends the life of the finish.

Orders and shipping

How long does delivery take?

Processing can take up to 7 business days. After dispatch, the estimated transit time is 7 to 15 business days for the United States, Canada and the United Kingdom; 8 to 18 business days for Australia and Europe; and 10 to 20 business days for other destinations. Delivery estimates are not guarantees. See the Shipping Policy for details.

Can I track my order?

Use the track your order page with the details from your confirmation email. If tracking does not update after several days, contact us with the order number.

What is the shipping threshold?

Standard shipping costs $10 below $69. Standard shipping is free when the merchandise total is $69 or more. The cart shows the current threshold and charge before checkout.

Returns and contact

What is the return window?

Unused items can be returned within 30 days in their original packaging. Read the full returns policy before sending anything back.

What if the item arrives damaged or incorrect?

Contact us through the contact page with the order number and a clear photo of the item and packaging. We can then check what happened and explain the next step.

What our pieces do not claim

Do the symbols guarantee luck, protection or wealth?

No. Traditional meanings can give a symbol cultural context, but they do not guarantee an outcome. Our pieces are jewelry and objects for personal use, not financial, medical or safety tools.

Do I have to follow every traditional rule?

No. The guides explain common practices and their sources, but you can use a piece in the way that fits your home or routine. Where traditions disagree, choose the version that is practical for you.

Should I use a piece instead of medical or financial advice?

No. Our pieces are not treatments and do not replace professional care. For a health concern, consult a qualified medical professional. For a financial decision, consult an appropriate adviser.

Still need help? Contact 69player.